Shipping Policy
1. Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Processing begins once payment is successfully received. During peak periods, this may be extended slightly.
2. Shipping & Delivery Time
Once processed, delivery typically takes a further 7-14 business days. All delivery times are estimates, not guarantees, delays from customs, carrier disruptions, or other factors outside our control can affect this. We assure you that your orders will be shipped to your doorstep.
3. Tracking
You'll receive tracking information by email once your order ships. Allow 1–3 business days for tracking to update in the carrier's system — no immediate update doesn't mean your order isn't moving.
4. Address Accuracy
You're responsible for providing a complete, accurate shipping address at checkout. Address changes can only be made before an order has shipped. We're not responsible for orders sent to an incorrect address provided at checkout.
5. Lost, Damaged, or Undelivered Packages
Contact us at support@kitsdeluxe.com if your package is lost, damaged, or returned due to a delivery issue, and we'll help resolve it.